Privacy Policy

Last updated: July 2026  |  Fire and Rescue Tech — Dubai, UAE & Cairo, Egypt

Fire and Rescue Tech ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, why we collect it, how we use it, and your rights regarding that data. It applies to all visitors to www.fireandrescuetech.com and anyone who contacts us or submits a quote request.

1. Who we are

Fire and Rescue Tech is a B2B distributor of firefighting and rescue equipment with offices in Dubai, UAE and Cairo, Egypt. We are the data controller for personal information collected through this website.

Contact: inquiry@fireandrescuetech.com

2. What data we collect

Data type	Examples	How collected
Contact information	Name, email address, phone number	Quote / contact form
Business information	Company name, country, sector	Quote / contact form
Enquiry details	Product of interest, message content	Quote / contact form
Usage data	Pages visited, time on site, browser type, IP address	Google Analytics (anonymised)
Cookie data	Session identifiers, analytics preferences	Cookies (see Section 6)

3. Why we collect your data (legal basis)

• To respond to your enquiry (legitimate interest / contract performance): When you submit a quote request, we use your contact details to respond with pricing, availability and product information.
• To send you a confirmation email (legitimate interest): We send an automatic acknowledgement when you submit a form, confirming we received your request.
• To improve our website (legitimate interest): We use anonymised analytics data to understand which pages are useful and how visitors navigate the site.
• To comply with legal obligations: We may retain records as required by UAE, Egyptian or EU law.

We do not send marketing emails without your explicit consent, and we do not sell or share your personal data with third parties for marketing purposes.

4. How we use your data

• Responding to quote requests and product enquiries
• Sending confirmation and follow-up emails related to your enquiry
• Improving the content and usability of our website
• Complying with applicable legal and regulatory requirements

5. Who we share data with

We do not sell your personal data. We may share it with:

• Bluehost (web hosting): Your form submissions are processed on our web server hosted by Bluehost Inc. (USA), which is covered by standard contractual clauses under GDPR.
• Google LLC: We use Google Analytics (with IP anonymisation enabled) and Google Ads conversion tracking. Google's privacy policy applies to their data processing: policies.google.com/privacy.
• Our internal team: Enquiries are seen only by staff at Fire and Rescue Tech who need to respond to your request.

6. Cookies

Our website uses the following cookies:

Cookie	Purpose	Duration
_ga, _ga_*	Google Analytics — tracks visits anonymously	2 years
_gid	Google Analytics — distinguishes users	24 hours
_gcl_au	Google Ads conversion tracking	90 days

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, or by adjusting your browser's cookie settings.

7. Data retention

We keep enquiry emails for up to 3 years for business record-keeping purposes. Analytics data is retained per Google's standard retention periods (26 months by default). You may request earlier deletion — see Section 9.

8. International transfers

We are based in the UAE and Egypt. If you contact us from the European Economic Area (EEA) or UK, your data may be transferred outside those regions. We ensure appropriate safeguards are in place (Standard Contractual Clauses or equivalent) for any such transfers, particularly via our hosting provider and Google.

9. Your rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Rectification: Ask us to correct inaccurate data.
• Erasure ("right to be forgotten"): Request deletion of your data where we have no legal basis to retain it.
• Restriction: Ask us to limit how we process your data.
• Objection: Object to processing based on legitimate interests.
• Portability: Request your data in a structured, machine-readable format.

To exercise any of these rights, email us at inquiry@fireandrescuetech.com with the subject line "Data Request". We will respond within 30 days.

10. Security

We take reasonable technical and organisational measures to protect your data. Our website uses HTTPS encryption, and access to enquiry data is restricted to authorised personnel. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but treat data protection as a priority.

11. Children's privacy

Our website is intended for business professionals. We do not knowingly collect personal data from anyone under the age of 18. If you believe we have inadvertently collected such data, please contact us for immediate deletion.

12. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or applicable law. When we do, we update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

13. Contact us

If you have questions about this policy, or wish to exercise your data rights, please contact:

Fire and Rescue Tech
Email: inquiry@fireandrescuetech.com
Dubai, United Arab Emirates & Cairo, Egypt